Repair
Apologizing Well
What you'll learn
- →Learn the four parts of a real apology: what you did, why it was wrong, how you imagine it felt, what you'll do differently.
- →Recognize that most apologies skip three of the four parts.
- →Understand that "I'm sorry you felt that way" is not an apology — it's a deflection.
Proof task
Don't just watch. Do.
Write a real apology you owe someone using the four-part structure. Don't send it yet. Read it back. Most people will notice they're missing one of the four parts. Add it. Now you have a real apology.
Share this lesson
Pass it on.
Chapters
Jump to a moment.
- 0:00The hook
- 1:15The pattern
- 2:45The interrupt
- 4:30Practice scenario
- 5:30The proof task
Up next in Repair
Keep going.
Reflect
“What apology have you been waiting to give that, written down honestly, would only take five sentences?”